Forgiving misdiagnosis

This seems to be an instance of forgiving because not doing so would add to the sum of ill in the world and would have been kind of self-defeating by making it harder for people to practice medicine. It was a recoil from being vindictive. Here it seems to be that forgiveness is about putting the past behind because it would get in the way of a better future. Then there is also something about recognising that it was a mistake [rather a series of mistakes] so a lot of it falls at the excused end of the scale [see last entry]. Has anything been done with malice, it may have been harder to simply lay things to rest and make a positive out of it?

The issue that this couple wrestle with seems to be somewhere in the middle of individual vs corporate responsibility. It would likely have been the the NHS thhat was sued had they done so yet it would have been the individuals concerned who would have been responsible. The difficulty here is how far the corporate is responsible and how far the individuals. Is it easier to forgive individuals who are part of a system that is bigger than they are and in whose name they operate? If so, is this because we actually acknowledge that coporate bodies involve some kind of 'pooling of sovereignty'? And if so, what of the Geneva convention?