Normal service will be resumed

Just thought I ought to mention that I am having major problems with my internet connection -this is being posted from my wife's university account- and so I am working on getting back online properly. Looks like, having had the telephone engineer in, that here is some kind of problem with the router, I'm hoping that a call to customer support may avoid having to buy a new one. It appears to make a connection but to quickly give up on passing the information on to the network.
Perhaps laying on of hands is called for -it's worked beofre with electrical equipment!